responsible gaming policy

overview

Lucra is changing the game in skill-based contests disrupting the way that fans engage with their friends. Our fair and responsible platform and extensive responsible gaming policy ensures every Lucra User can play within their financial means. Lucra is committed to transparency, integrity, and fairness throughout our platform and we will always do everything possible to prevent gaming-related problems. We’ve developed measures to maintain a responsible, safe and reliable place for online gaming using the International Center for Responsible Gaming and the Responsible Gaming Council for guidance. Lucra offers all users the options to self-exclude and self-limit on the platform. If, at any point, you think you're spending too much time or money on Lucra, you have the option of taking a break from Lucra entirely. Self-limiting allows you to still play, however, within the parameters that you set for yourself. Lucra also provides options to limit the amount of funds you can deposit into your account by choosing an amount over a daily, weekly and monthly period.

need help?

If you have questions or concerns about your own gaming behavior or about that of a friend or family member, a good place to start is the ICRG. You can also contact a 24 Hour Confidential National Helpline Number (1-800-522-4700) for additional assistance provided by the ICRG.

National Council on Problem Gambling click HERE.

National Suicide prevention number and link- 1-800-273-TALK(8255) click HERE.

ICRG

Founded in 1996 as a separate 501(c)(3) charitable organization, the ICRG’s missionis to help individuals and families affected by gambling disorder by supporting the finest peer-reviewed, scientific research into gambling disorder; encouraging the application of new research findings to improve prevention, diagnostic, intervention and treatment strategies; and advancing public education about gambling disorder and responsible gaming.

Nearly $40 million has been committed to the ICRG, through contributions from the casino gaming industry, equipment manufacturers, vendors, Native American casinos, related organizations and individuals.

Concerned about a family member?

If you believe that a member of your family is a problem gamer or is overspending please contact support@lucrasports.com for assistance.

You may be able to exclude the Lucra consumer(s) from participating in contests or to set deposit or loss limits. In order to process such requests, Lucra will require the following proof:

  1. that the requestor is jointly obligated on the credit or debit card associated with the Lucra Consumer’s account;
  2. proof of legal dependency of the Lucra Consumer;
  3. the existence of a court order requiring the Lucra consumer to pay unmet child support obligations; and
  4. any additional identifiable verification documentation validating the relationship between the requestor and Lucra Consumer.

parental controls

If there are children under 18 who have access to your phone, you may want to consider installing parental control software to prevent access to online gaming apps and other material.

If you believe that a minor is improperly using Lucra please contact support@lucrasports.com

limits

Set an alert to receive notifications when your limit preferences are reached or exceeded. Use the Self Control functionality to set and prevent yourself from going over your self-imposed limit.

Once a limit is set, you will not be able to increase that limit for a set number of days. If you have questions regarding limit preferences, please visit our FAQ.

Deposit Limits: Limit the amount of funds you can deposit into your account by choosing an amount over a daily, weekly, or monthly period.

  • Daily Limit – Alert me or Prevent me
  • Weekly Limit – Alert me or Prevent me
  • Monthly Limit – Alert me or Prevent me

Entries Limits: Set the max number of contests you want to enter each week.

  • Alert me or Prevent me

Contest Size Limits: Limit the dollar size of your contests.

  • Alert me or Prevent me

self-exclusion

Playing skill-based contests on Lucra should be a fun experience and a great way to engage in sports with your friends. To honor this goal, we have implemented an option for self-exclusion. If, at any point, you feel like you’re spending too much time or money on Lucra, consider self-exclusion to give yourself a break. You can access the self-exclusion feature through our Self Control functionality. This allows you to set a time frame during which you will be excluded and banned from participating on the website or the app. Please note that when you’re self-excluded, you will not be able to log into the Lucra iOS application or website to enter contests, review open contests, or withdraw or deposit funds until the self-exclusion time period you select has passed. You will also immediately be removed from any contests you are enrolled in, except for contests that are confirmed with another user. It is important to remember that you are in control when setting the time frame for your exclusion. You can extend your self-exclusion if you feel you need a longer break. As always, please contact our customer support team at support@lucrasports.com if you have any concerns or questions. Please see our Responsible Gaming page for more information on other ways to monitor your spending on Lucra. If you would like to permanently close your account, you can do so by reaching out to support@lucrasports.com as well.